Frequently Asked Questions

We sell used and recycled wood pallets (stringer and block), plastic pallets, and custom-built pallets. We also carry pallet accessories like collars, lids, corner protectors, and stretch wrap. Our used pallets are available in Grades A, B, and C, each suited to different applications. Whether you need heavy-duty block pallets for automated systems or economy-grade pallets for one-way shipping, we have a solution for every requirement. We maintain an inventory of over 15 standard sizes and can source or build virtually any dimension within a few business days.

While our primary focus is used and recycled pallets, we can source new pallets upon request. We also build custom pallets using new lumber when required. However, we always encourage considering used pallets first — they perform just as well at a fraction of the cost and environmental impact. New pallets are typically recommended only for specialized applications that require exact, uniform dimensions or pristine appearance for retail display purposes. If you do need new pallets, we offer competitive pricing on both softwood and hardwood construction.

Our primary service area covers Northeast Ohio, including Cleveland, Akron, Canton, Youngstown, Lorain, Elyria, Mentor, Medina, Mansfield, and surrounding areas within approximately a 75-mile radius of Cleveland. For larger orders of 200 or more pallets, we can arrange transportation throughout Ohio, Pennsylvania, and West Virginia. We have established logistics partnerships that allow us to serve customers efficiently even at extended distances. For nationwide needs, we can coordinate shipping via common carrier to any destination in the continental United States.

You can reach us via email at info@cleveland-pallet.com or by filling out the contact form on any page of our website. We respond to all inquiries within 24 hours during business days. For urgent needs, we recommend calling during business hours for the fastest response. Our team is also available to schedule on-site consultations for larger projects or ongoing pallet management programs. You can also reach out through our social media channels for general inquiries.

We operate Monday through Friday from 7:00 AM to 5:00 PM Eastern Time. Saturday pickups and deliveries can be arranged by appointment for an additional fee. Our online contact form and email are monitored during business hours, and all messages received outside of business hours are addressed first thing the following business day. We are closed on major federal holidays. During peak seasons such as Q4 holiday shipping, we may extend our hours to accommodate increased demand.

Yes, our facility is located in the greater Cleveland area and is open for walk-in visits during business hours. You are welcome to come inspect our pallet inventory before purchasing, pick up small orders directly, or drop off pallets for recycling. We recommend calling ahead if you are planning to visit so we can have the right team members available to assist you and ensure the products you need are in stock. Our yard has ample parking for trucks and trailers of all sizes.

Cleveland Pallet has been serving the Northeast Ohio region for years, building deep expertise in pallet sourcing, recycling, and custom fabrication. Our team brings decades of combined experience in the pallet and logistics industries, giving us the knowledge to solve virtually any pallet challenge a business might face. We have built long-term relationships with manufacturers, distributors, and recyclers throughout the region, which allows us to offer competitive pricing and reliable supply. Our commitment to quality and customer service has made us a trusted partner for businesses of all sizes.

Yes, we welcome facility tours for customers, potential partners, and educational groups. A tour of our operation gives you a firsthand look at how pallets are inspected, graded, repaired, and recycled. You can see our quality control process in action and understand exactly what goes into the pallets we sell. Tours typically last 30 to 45 minutes and can be scheduled by contacting our office. We especially encourage new customers to visit so they can see the quality standards we maintain and feel confident in their purchasing decisions.

There is no strict minimum order, but we recommend ordering at least 20-50 pallets to make delivery cost-effective. For smaller quantities, pickup from our facility is available at no additional charge. Bulk pricing starts at 100+ units, with increasingly competitive per-unit pricing at the 250, 500, and 1,000+ pallet thresholds. We are happy to provide a custom quote for any quantity. Even if you only need a handful of pallets, we can accommodate you — just stop by our facility during business hours.

Grade A pallets are in like-new condition with minimal wear, no broken boards, and uniform coloring. Grade B pallets show light to moderate use but are fully functional with all structural components intact — these are our best value for most business applications. Grade C pallets have visible wear, may include repaired boards, and are suitable for single-use shipping or light-duty storage. We also offer combo loads that mix grades for customers who need pallets across different use cases. Each grade is determined by our trained inspection team using standardized criteria that evaluate structural integrity, board condition, fastener security, and appearance.

Standard orders within our service area are typically delivered within 24-48 hours of order confirmation. For large or custom orders, delivery is usually scheduled within 3-5 business days depending on inventory and your location. Rush and same-day delivery is available for an additional fee for customers within a 40-mile radius of our facility. We maintain a large standing inventory of common sizes to ensure fast turnaround on most orders. Our GPS-tracked fleet lets us provide accurate delivery windows so you can plan your receiving operations accordingly.

Yes, volume discounts are available for orders of 100 or more pallets. The more you order, the better the per-unit price. We offer tiered pricing at 100, 250, 500, and 1,000+ pallet levels. For ongoing needs, we can set up a standing order agreement with locked-in pricing for the contract period, which provides the best value and guarantees supply availability. Contact us for a custom quote based on your volume needs. Many of our customers save 20-40% compared to retail pallet pricing through our volume programs.

Absolutely. We understand that businesses often need multiple pallet sizes for different products and applications. You can combine any sizes, grades, and types in a single order. Mixed orders still qualify for bulk pricing based on the total unit count. Our sales team can help you determine the optimal mix of sizes and grades to meet your operational requirements while staying within budget. This flexibility is one of the advantages of working with a full-service pallet supplier rather than buying from multiple sources.

Yes, we stand behind the quality of every pallet we sell. If any pallets in your order do not meet the grade specifications described at the time of purchase, we will replace them at no charge. We encourage customers to inspect pallets upon delivery and report any concerns within 48 hours. Our goal is to build long-term relationships, so we work hard to ensure every order meets your expectations and operational standards. In the rare event of an issue, our customer service team will work quickly to resolve it, whether through replacement pallets, credits, or adjustments to future orders.

Absolutely. We can provide photographs of current inventory for each grade and size you are considering. For larger orders or first-time customers, we encourage visiting our facility to inspect pallets in person. We can also send a small sample batch so you can test-fit your products and evaluate quality before committing to a full order. Our transparency in the buying process is part of what builds trust with our customers — we want you to know exactly what you are getting before you spend a dime.

We accept payment by check, ACH bank transfer, credit card (Visa, Mastercard, American Express), and wire transfer. For established accounts, we offer net-30 payment terms with approved credit. First-time orders are typically paid upon delivery or in advance, depending on the order size. We can also set up recurring billing for customers on standing order agreements, which simplifies the payment process and ensures uninterrupted supply. All pricing is quoted before order confirmation so there are never any surprises on your invoice.

Absolutely. We purchase used pallets of all types and conditions. Whether you have 50 or 5,000 pallets, we will make you a fair offer based on condition, type, size, and current market rates. We handle all pickup and transportation logistics at no cost to you for qualifying loads. Our buying program is an easy way to turn surplus or waste pallets into revenue while keeping materials out of the landfill. We buy pallets year-round and can usually schedule a pickup within a few business days of your inquiry.

Nothing goes to waste in our operation. End-of-life pallets are disassembled and the materials are recycled into landscape mulch, animal bedding, biomass fuel, compost material, and reclaimed lumber for crafts and construction. Even the nails and fasteners are separated using magnetic extraction and recycled as scrap metal. Our goal is a zero-landfill operation, and we currently divert over 99% of all materials we receive from the waste stream. This comprehensive recycling approach means that when you send pallets to us, you can be confident they will be handled responsibly.

In most cases, recycling pickup is completely free for loads of 50 or more pallets within our primary service area. For smaller quantities or locations outside our primary area, a nominal pickup fee may apply, which we will quote in advance. In many cases, we actually pay you for your used pallets depending on their condition and market demand. Contact us for a specific quote based on your location and pallet quantity. We believe recycling should be easy and accessible, which is why we keep our pricing structure straightforward and competitive.

For the most efficient pickup, we ask that pallets be stacked neatly in an accessible area where our truck can reach them without obstruction. Stacks of 15-20 pallets high are ideal. Please separate any pallets that are severely damaged or contaminated with hazardous materials. If you have limited space for staging, let us know and we can arrange more frequent pickups on a schedule that works with your operations. Loose or scattered pallets take longer to load, which may affect pricing, so stacking them beforehand is always appreciated.

Yes, we offer scheduled recurring pickups on a weekly, bi-weekly, or monthly basis depending on your volume and needs. Regular pickup programs are our most popular service for manufacturing facilities, distribution centers, and retail operations that generate a steady stream of used pallets. We will work with your receiving dock schedule to find the most convenient times and can adjust frequency as your needs change throughout the year. Scheduled programs also lock in pricing so you always know what to expect.

Yes, we accept pallets in any condition, including those that are broken, split, water-damaged, or otherwise unfit for reuse. These pallets are processed through our recycling operation and the materials are repurposed into mulch, fuel, and other products. There is no pallet too damaged for us to handle. The only exception is pallets contaminated with hazardous chemicals, which require special handling and should be discussed with our team before pickup. We are committed to keeping all pallet materials out of the landfill regardless of condition.

We buy pallets from a wide range of businesses including manufacturing plants, distribution centers, retail stores, grocery chains, construction companies, and event venues. Any business that receives goods on pallets likely has surplus pallets that we can purchase or recycle. Many of our sellers did not even realize their used pallets had value until they contacted us. Whether you accumulate 20 pallets a month or 2,000 a week, we have a buying program that can work for you. We also serve businesses that are closing, relocating, or downsizing and need to dispose of large quantities quickly.

The price we pay for used pallets depends on several factors: the size and type of pallet (GMA 48x40 pallets command the highest prices), the overall condition (Grade A pallets are worth more than Grade C), current market supply and demand, and the quantity available. We provide transparent pricing and will quote you a price per pallet before scheduling pickup. Prices can fluctuate seasonally — demand is typically highest during Q3 and Q4 when shipping volumes increase. We always aim to offer the best fair market price to encourage ongoing recycling partnerships.

Yes, our repair services include board replacement, stringer repair, block rebuilding, re-nailing, and full refurbishment. Repairing a pallet typically costs 50-70% less than buying a new one and extends the pallet's useful life by 5-10 additional use cycles. We can repair pallets at our facility or, for large volumes, provide on-site repair services at your location. Our repair team handles everything from minor nail resets to complete deck board and stringer replacements. We use quality replacement lumber and fasteners to ensure repaired pallets meet the same standards as our graded inventory.

Yes, we are ISPM-15 certified and provide heat treatment services for pallets being used in international shipping. All treated pallets receive the official IPPC stamp, which is required for wood packaging materials entering most foreign countries. The heat treatment process raises the core wood temperature to 56 degrees Celsius for a minimum of 30 minutes, eliminating pests and pathogens. We can treat your existing pallets or supply pre-treated pallets ready for export. Turnaround for heat treatment is typically 1-2 business days, and we can handle both small and large batch quantities.

Absolutely. We design and build pallets to any dimension, load rating, or material specification. Whether you need oversized pallets for industrial equipment, small display pallets for retail, non-standard sizes for unique products, or specialty pallets with specific features like notches, lips, or runners, we can build it. Our custom pallet service includes consultation on design, material selection, and load testing to ensure the finished product meets your exact requirements. We can also reverse-engineer an existing pallet from a sample or technical drawing.

Standard repair orders are completed within 2-3 business days after pallets are received at our facility. For rush orders, we can often complete repairs within 24 hours for an additional fee. If you need on-site repair services, we can schedule a crew to work at your location, which eliminates transportation time and gets your pallets back in service immediately. Turnaround time for large batches of 500 or more pallets will be quoted individually based on the scope of work. We prioritize repair jobs to minimize your downtime and keep your supply chain moving.

Yes, we offer comprehensive pallet management programs for businesses that use pallets on an ongoing basis. These programs include scheduled delivery of replacement pallets, regular pickup of used and damaged pallets, on-site sorting and grading, repair services, and detailed reporting on your pallet usage and costs. A managed program simplifies your operations, reduces costs, and ensures you always have the pallets you need when you need them. We customize each program to fit the specific needs and volume of your operation, with flexible terms and transparent pricing.

Yes, we offer several pallet marking and branding services. Options include heat branding, ink stenciling, and adhesive label application. You can add your company name, logo, part numbers, handling instructions, barcode labels, or QR codes. Custom marking is useful for inventory tracking, asset management, brand visibility, and compliance with customer requirements. Pricing for marking services depends on the complexity of the design and the quantity of pallets. We can provide samples before committing to a full run so you can approve the quality and placement.

Yes, for businesses with large volumes of mixed pallets, we provide on-site sorting and grading services. Our experienced team will come to your facility, sort pallets by size, type, and condition, and assign grades based on our standardized criteria. This helps you identify which pallets can be reused, which need repair, and which should be recycled. On-site sorting is especially valuable for distribution centers, manufacturing plants, and retail operations that accumulate diverse pallet inventories. The data from sorting can also help you optimize future pallet purchasing decisions.

Yes, we provide delivery throughout our service area using our own fleet of flatbed trucks. Delivery is included at no extra charge for orders meeting minimum quantities within our primary service area. For deliveries outside our primary area, a competitive freight charge applies based on distance and order size. We use GPS-tracked vehicles so we can provide accurate delivery windows and real-time updates on your order status. Our drivers are trained in safe pallet handling and will place your order wherever is most convenient on your property.

Absolutely. Customer pickup is available during our regular business hours, Monday through Friday from 7:00 AM to 5:00 PM. For pickup orders, we recommend calling at least 2 hours in advance so we can have your pallets staged and ready to load when you arrive. We can load your truck, trailer, or flatbed using our forklift equipment. Please make sure your vehicle has adequate capacity and tie-downs for safe transport. There is no additional charge for pickup orders, making it the most cost-effective option for customers near our facility.

Our delivery fleet consists of flatbed trucks and tractor-trailers capable of handling full truckloads of pallets. A standard full truckload is approximately 400-500 stacked pallets depending on size. For smaller orders, we use smaller flatbed trucks that are easier to navigate in tight dock areas and parking lots. All of our drivers are experienced in pallet handling and follow strict safety protocols during loading and unloading. Our trucks are equipped with truck-mounted forklifts for deliveries to locations without dock equipment.

While our primary service area is Northeast Ohio, we can arrange nationwide shipping for large orders through our freight partnerships. Orders shipped outside of Ohio are transported via common carrier on full or partial truckloads. Freight costs vary by destination and volume, and we will provide a complete quote including shipping before you commit to an order. For customers who need regular shipments to distant locations, we can negotiate volume freight rates. We have successfully shipped pallets to all 48 contiguous states.

Pallets are stacked and banded on our flatbed trucks to prevent shifting during transit. We use professional-grade strapping and edge protectors to secure each stack. Our loading team follows standardized stacking patterns that maximize truck capacity while ensuring safe transportation. Upon delivery, our driver will use a truck-mounted forklift or work with your dock crew to place the pallets exactly where you need them on your property. All deliveries are inspected for stability before departing our facility.

Yes, we regularly deliver to construction sites, event venues, temporary warehouses, and other non-standard locations. All we need is a reasonably level, accessible area where our truck can safely maneuver and unload. Please let us know about any site access restrictions, such as low overhead clearances, narrow driveways, or weight-limited surfaces, when you place your order so we can plan the delivery accordingly. We have extensive experience navigating challenging delivery sites and will work with your site crew to ensure a smooth drop-off.

Delivery pricing depends on three factors: the distance from our facility, the order size, and any special requirements. Within our primary service area (approximately 75-mile radius of Cleveland), delivery is free for orders over a minimum quantity threshold. For smaller orders or longer distances, we charge a flat delivery fee that we quote upfront — there are no hidden charges or fuel surcharges. We always provide the full delivered price before you confirm your order. For customers on standing order agreements, delivery costs are typically built into the per-pallet price for simplicity.

Yes, our delivery fleet is equipped with GPS tracking, and we can provide estimated arrival windows for your order. On the day of delivery, our dispatch team can provide real-time updates if you need a precise arrival time. For time-sensitive deliveries, we can schedule specific delivery windows and will communicate proactively if any delays arise. We also confirm delivery with a photo or signature at the point of drop-off, giving you a record of when and where your pallets were placed. This level of visibility helps you plan your receiving operations efficiently.

Our most common size is the standard 48x40 inch GMA pallet, which accounts for about 60% of all pallets in circulation in the United States. We also regularly stock 42x42, 48x48, 36x36, 48x42, 44x44, 48x36, 40x40, and 48x20 inch pallets. Less common sizes such as 48x45, 60x48, 24x24, and other custom dimensions are available on request. If you need an unusual size, we can usually source or build it within a few business days. Visit our Size Guide page for a complete reference of dimensions, load capacities, and recommended applications.

Stringer pallets use two or three long boards (stringers) running lengthwise to support the deck boards. They are the most common and affordable type, and they offer two-way forklift entry (four-way entry is possible with notched stringers). Block pallets use blocks of wood at the corners, sides, and center to support the deck, allowing true four-way forklift entry from any side. Block pallets are generally stronger, more suitable for automated warehouse systems, and preferred in global logistics. However, they cost more and are harder to repair than stringer pallets.

Yes, we stock both new and used plastic pallets in several popular sizes. Plastic pallets are ideal for food processing, pharmaceutical, and cleanroom environments because they are easy to sanitize, resistant to moisture and chemicals, and exempt from ISPM-15 heat treatment requirements for international shipping. While they cost more than wood pallets upfront, their longer lifespan of 10 or more years can make them more economical for high-reuse applications. We offer nestable, stackable, and rackable plastic pallet configurations to suit different storage and handling needs.

We carry a full range of pallet accessories including pallet collars (stackable wooden frames that convert flat pallets into boxes), pallet lids, corner protectors, anti-slip mats, stretch wrap, banding straps, and edge protectors. These accessories help protect products during shipping and storage, improve stacking stability, and extend the useful life of both pallets and the goods they carry. We can supply accessories individually or bundle them with pallet orders. We also offer bulk pricing on high-volume accessory orders for operations that use them regularly.

Yes, we stock and build a variety of specialty pallets including half pallets for retail display, quarter pallets for point-of-purchase marketing, skids (pallets without bottom deck boards), crates, and heavy-duty industrial pallets rated for loads over 5,000 pounds. We also supply ISPM-15 heat-treated pallets for export and can source or build pallets from specific wood species if your application requires it. For unique or one-off projects, our custom fabrication team can design and build virtually any configuration you need.

Every pallet that enters our facility goes through a multi-point inspection process. Our trained grading team evaluates structural integrity, board condition, fastener security, moisture content, and overall appearance. Pallets are then assigned a grade (A, B, or C) based on standardized criteria. Pallets that do not meet even Grade C standards are routed to repair or recycling. This rigorous process ensures that every pallet we sell is safe, functional, and accurately graded. We also welcome customers to visit our facility and inspect pallets before purchase for added confidence.

Yes, pallet collars are one of our most versatile accessories. These hinged wooden frames sit on top of a standard pallet and can be stacked to create a collapsible box of any height. They are ideal for shipping odd-shaped items, protecting products in transit, and creating reusable containers for warehouse storage. We carry collars in standard GMA sizes (48x40 inches) and can source other sizes on request. Collars fold flat when not in use, saving significant storage space compared to rigid containers. We offer both new and used collars at competitive prices.

Used pallet pricing varies based on size, grade, condition, and order volume. Standard 48x40 GMA pallets typically range from $4 to $12 each depending on the grade, with Grade A pallets commanding the highest price and Grade C the lowest. Specialty sizes and less common dimensions may be priced differently based on availability. Volume discounts can reduce per-unit costs significantly — customers ordering 500 or more pallets often see savings of 30% or more compared to small-quantity pricing. Contact us for a current quote specific to your needs.

We strive to offer the most competitive pricing in the Northeast Ohio region and will work to match or beat any comparable quote from a legitimate competitor. To request a price match, simply share the competitor's written quote and we will review it against our pricing. Keep in mind that pallet quality varies significantly between suppliers, so we always compare grade-for-grade and size-for-size. In many cases, our quality grading standards are stricter than competitors, which means a Grade B pallet from Cleveland Pallet may outperform a so-called Grade A from a less rigorous supplier.

First-time customers typically pay upon delivery or in advance for their initial orders. For established accounts with approved credit, we offer net-30 payment terms. We accept checks, ACH bank transfers, credit cards (Visa, Mastercard, American Express), and wire transfers. For customers on standing order agreements, we can set up recurring invoicing on a weekly, bi-weekly, or monthly cycle. Late payment fees may apply to overdue accounts. If you need customized payment terms for a large project or contract, please discuss your needs with our sales team and we will do our best to accommodate your requirements.

No. We believe in transparent, upfront pricing with no surprises. The price we quote is the price you pay. Delivery charges, if applicable, are always disclosed before you confirm your order. There are no fuel surcharges, environmental fees, loading fees, or processing charges beyond the quoted per-pallet and delivery prices. If your order has any special requirements that affect pricing — such as rush delivery, weekend service, or off-site delivery to remote locations — we will discuss those costs with you before proceeding. Our invoices are clear and itemized so you can see exactly what you are paying for.

For qualified business accounts, we offer several options to make large orders more manageable. Our net-30 terms effectively provide a month of interest-free credit on every order. For very large projects or multi-year contracts, we can discuss extended terms or structured payment schedules. We also work with customers to spread large purchases across multiple deliveries, which distributes both the cost and the storage requirements over time. If financing is a concern for your project, contact our sales team to discuss creative solutions that fit your budget and timeline.

Pallet pricing can fluctuate based on supply and demand, lumber market conditions, and seasonal patterns. Generally, demand and prices tend to increase during Q3 and Q4 as businesses prepare for the holiday shipping season, and they ease somewhat in Q1. Lumber commodity prices also play a role, especially for new and custom-built pallets. The best way to lock in favorable pricing is through a standing order agreement, which guarantees your per-pallet rate for the contract period regardless of market fluctuations. We also notify our regular customers of upcoming price changes so they can plan accordingly.

Buying used pallets reduces demand for new timber, which helps protect forests and the ecosystems they support. It also eliminates the energy and emissions associated with manufacturing new pallets, which includes harvesting, milling, drying, and assembly. Additionally, every used pallet that gets a second life is one less pallet in a landfill, where decomposing wood generates methane, a potent greenhouse gas. Choosing used pallets is one of the simplest and most impactful steps a business can take toward greener operations. On average, buying used saves approximately 20 pounds of CO2 emissions per pallet compared to buying new.

We are committed to diverting 100% of pallet materials from the landfill. Pallets in good condition are cleaned, graded, and resold. Damaged pallets are repaired and returned to service. Pallets beyond repair are disassembled and recycled into mulch, animal bedding, biomass fuel, and compost. Metal fasteners are magnetically separated and sent to scrap metal recyclers. Currently, we divert over 99% of incoming materials from the waste stream, and we are continually working to close the remaining gap. Our zero-waste commitment is a core part of our business philosophy, not just a marketing claim.

Yes, we can provide documentation showing the environmental impact of your pallet reuse and recycling activities. Reports include metrics such as the number of pallets diverted from landfill, estimated tons of wood saved from waste, calculated carbon emission reductions, and equivalent trees saved. Many of our customers use these reports for their corporate sustainability programs, ESG reporting, and marketing materials. Reports are available quarterly or annually depending on your needs. We can also customize the format and metrics to align with your company's specific sustainability framework or reporting standards.

We hold ISPM-15 certification for heat treatment of export pallets and follow all applicable environmental regulations for our operations. We are committed to continuous improvement in our environmental practices and regularly review our processes for opportunities to reduce waste, energy use, and emissions. While we do not currently hold a specific environmental certification like ISO 14001, we operate in alignment with its principles and are evaluating formal certification as our business grows. Our facility complies with all local and state environmental requirements for wood processing and recycling operations.

On average, we process and divert tens of thousands of pallets from the landfill every year through our combined reuse, repair, and recycling programs. This translates to hundreds of tons of wood and metal kept out of the waste stream annually. The exact figures vary year to year based on supply and demand, but our volume has grown steadily as more businesses in the Cleveland area recognize the environmental and economic benefits of pallet recycling. Every pallet we handle is tracked through our system so we can provide accurate diversion data to our customers and stakeholders.

Sawdust and wood chips generated during our pallet repair and recycling operations are collected and repurposed rather than discarded. The majority is processed into landscape mulch and sold to garden centers, landscapers, and municipalities. Some material is sent to biomass energy facilities where it is burned to generate electricity, displacing fossil fuel consumption. A portion is also used for animal bedding and composting applications. Every byproduct of our operation finds a productive second use, which is central to our zero-waste philosophy. We never burn or landfill usable wood material.

Both pallet recycling and pallet pooling (where companies rent pallets that are returned and reused in a closed loop) are environmentally responsible approaches. Pooling services like CHEP and PECO use standardized pallets that circulate continuously, which is efficient but comes at a higher per-use cost. Our model focuses on extending the life of pallets that already exist in the supply chain, keeping them productive through grading, repair, and resale rather than manufacturing new ones. For many businesses, buying quality used pallets from a recycler like Cleveland Pallet offers a better balance of environmental responsibility and cost effectiveness.

Yes, we build pallets to virtually any dimension you need. Our custom fabrication capability covers widths from 24 inches to 72 inches and lengths from 24 inches to 96 inches, with custom configurations available beyond those ranges for special projects. We work with you to determine the optimal dimensions based on your product size, truck or container dimensions, and storage requirements. Custom pallets are typically ready within 3-5 business days of order confirmation. For extremely large or unusual sizes, we may need additional time for material sourcing, which we will communicate during the quoting process.

We can apply custom markings to pallets including company logos, part numbers, handling instructions, and barcode or QR code labels. Marking options include heat branding, stenciling with ink, and adhesive label application. Custom marking helps with inventory tracking, brand visibility, and compliance with customer or industry requirements. Let us know what information you need on your pallets and we will recommend the most durable and cost-effective marking method. Heat branding is the most permanent option, while ink stenciling offers the most visual impact for branding purposes.

Absolutely. If you have an existing pallet design that works for your operation, send us a sample or detailed specifications and we will replicate it exactly. We frequently match pallets for customers who have discontinued a supplier or need additional units that are identical to their current inventory for compatibility with automated systems and racking. Our team can reverse-engineer any pallet design from a physical sample or technical drawing. We pay close attention to details like board width, spacing, fastener pattern, and wood species to ensure a perfect match.

Standard custom orders are completed within 3-5 business days from the time we confirm the design and you approve the quote. For rush orders, we can often deliver within 1-2 business days depending on the complexity and quantity. Large custom orders of 500 or more pallets may require 5-10 business days depending on lumber availability and production scheduling. We will provide a firm timeline with every quote so you can plan your operations accordingly. For ongoing custom pallet needs, we can establish a production schedule that ensures consistent supply without delays.

Yes, for customers developing a new pallet design, we offer a prototyping service where we build a small batch of 5-10 units for testing and evaluation before committing to a full production run. This allows you to test fit, load capacity, stacking performance, and compatibility with your handling equipment before placing a larger order. Prototyping is especially valuable for customers with unique product dimensions or specialized handling requirements. We can iterate on the design based on your feedback, adjusting dimensions, board thickness, or fastener patterns until the pallet performs exactly as needed.

Yes, we regularly supply pallets for trade shows, retail displays, pop-up events, and marketing activations. For these applications, we offer Grade A pallets in excellent cosmetic condition, as well as sanded and finished pallets for high-visibility display use. We can also build custom display pallets in non-standard sizes and configurations. Short-term rental arrangements are available for events so you do not have to purchase pallets you will only need temporarily. We have supplied pallets for events at venues throughout Northeast Ohio and can coordinate delivery and pickup around your event schedule.

Yes, we can source and build pallets from specific wood species when your application requires it. Common requests include oak for maximum strength and durability, pine for lightweight and cost-effective solutions, poplar for a good balance of strength and weight, and maple for hardwood applications where clean appearance matters. Some industries require specific species for food safety, chemical resistance, or weight optimization. Let us know your requirements and we will recommend the best species for your application. Exotic or less common species may require additional lead time for sourcing.

ISPM-15 (International Standards for Phytosanitary Measures No. 15) is a regulation established by the International Plant Protection Convention (IPPC) that governs wood packaging materials used in international trade. It requires that all wood packaging — including pallets, crates, and dunnage — be treated to eliminate pests that could be transported across borders. If your business exports goods internationally using wood pallets, you almost certainly need ISPM-15 compliant pallets. Non-compliance can result in shipment rejection at foreign ports, quarantine, or destruction of your cargo. We provide fully certified ISPM-15 heat-treated pallets.

Nearly all major trading nations require ISPM-15 compliance for wood packaging materials. This includes all European Union member states, Canada, Mexico, China, Japan, Australia, South Korea, India, Brazil, and most other countries that are signatories to the International Plant Protection Convention. The United States also requires ISPM-15 treatment for incoming wood packaging. In practice, if you are shipping goods internationally on wood pallets, you should assume ISPM-15 is required unless you have verified otherwise with the destination country's customs authority. Using treated pallets by default avoids costly delays and rejections.

The heat treatment process itself requires that the core temperature of the wood reaches 56 degrees Celsius (132.8 degrees Fahrenheit) and is maintained for a minimum of 30 minutes. The total processing time, including loading the treatment chamber, ramping up to temperature, holding, and cooling, typically takes 6 to 12 hours depending on the wood thickness and quantity being treated. From a customer perspective, we can typically turn around heat treatment orders within 1-2 business days. For large quantities or urgent timelines, we recommend scheduling in advance to ensure capacity availability.

The IPPC stamp is a rectangular mark applied to at least two opposite sides of the pallet. It contains the IPPC logo (a stylized wheat sheaf), the two-letter country code (US for the United States), a unique facility number identifying the certified treatment provider, and the treatment code (HT for heat treatment or MB for methyl bromide fumigation, though MB is being phased out). The mark must be legible, permanent, and not hand-written. When you receive heat-treated pallets from us, the IPPC stamp will be clearly visible and machine-applied for consistency and durability. This stamp is your proof of compliance at any port of entry worldwide.

Yes, one of the advantages of plastic pallets for international trade is that they are exempt from ISPM-15 requirements. Since plastic is not a natural wood product, it does not harbor the pests and pathogens that the regulation targets. This makes plastic pallets an attractive option for frequent exporters who want to avoid the cost and lead time of heat treatment. However, plastic pallets cost significantly more than wood pallets, so the total cost comparison depends on your shipping volume, frequency, and reuse potential. We can help you calculate whether plastic or treated wood pallets are more cost-effective for your export needs.

For standard export shipments using ISPM-15 treated pallets, no separate documentation is typically required beyond the IPPC stamp on the pallets themselves — the stamp serves as the certificate of treatment. However, some countries or trade agreements may require additional declarations such as a phytosanitary certificate issued by USDA APHIS, a fumigation certificate, or a packing declaration that identifies all wood packaging in the shipment. Customs brokers and freight forwarders can advise on the specific requirements for your destination. We can provide treatment certificates upon request for your records and audit purposes.

Every used pallet that enters our facility undergoes a thorough multi-point inspection. Our trained grading team checks for structural integrity by examining each stringer or block for cracks, splits, and rot. They inspect all deck boards for breakage, excessive wear, or looseness. Fastener security is checked to ensure nails and screws are properly seated and holding. We assess moisture content to verify the wood is within acceptable ranges. Finally, we evaluate overall appearance including staining, discoloration, and surface cleanliness. Based on these criteria, each pallet is assigned a grade or routed to repair or recycling.

Yes, we offer pallets suitable for food contact applications. For food processing and storage environments, we recommend plastic pallets, which are FDA-compliant, easy to sanitize, and resistant to moisture and bacteria. For customers who prefer wood, we supply heat-treated pallets that have been processed to ISPM-15 standards, which eliminates biological contaminants. We can also provide pallets that have been cleaned, dried, and visually inspected to a higher standard for food-adjacent applications like grocery warehousing. If your operation is subject to food safety audits, please let us know so we can recommend the appropriate pallet solution.

When your pallets arrive, we recommend a quick visual inspection of a representative sample (10-20% of the order). Check that boards are intact with no fresh cracks or breaks that may have occurred during transit. Verify that fasteners are secure and not protruding. Confirm that the grade matches what you ordered — Grade A should look near-new, Grade B should show only light wear, and Grade C may have visible use marks but should be structurally sound. Check for excessive moisture, mold, or contamination. If you find any pallets that do not meet specifications, contact us within 48 hours and we will replace them at no charge.

A standard 48x40 inch GMA stringer pallet has a typical dynamic load capacity (weight while being moved by a forklift) of approximately 2,500 to 2,800 pounds. The static load capacity (weight while stationary on a flat surface) is approximately 5,000 to 5,600 pounds. The racking load capacity (weight while supported only at the edges on pallet racking) is approximately 1,500 to 2,000 pounds. These ratings assume the pallet is in good condition and the load is evenly distributed. Overloading pallets or concentrating weight in small areas can cause failure, so always verify load ratings for your specific application and pallet condition.

Pallets should be stored on flat, level surfaces away from heat sources and moisture. Stack pallets no more than 15-20 high to prevent tipover hazards. Keep pallet stacks stable by alternating the direction of each pallet in the stack. Store pallets away from building exits, fire extinguishers, and electrical panels to comply with fire and safety codes. If storing outdoors, use tarps or covers to protect pallets from rain and direct sunlight, which can cause warping and degradation. Inspect storage areas regularly for pest activity and remove any pallets that show signs of infestation, rot, or structural damage.

We recommend that all personnel who handle pallets receive training on proper lifting techniques (bend at the knees, not the waist), safe forklift and pallet jack operation, pallet inspection procedures, and stacking safety protocols. Workers should wear appropriate PPE including steel-toed boots and work gloves when handling pallets. Key safety rules include never walking on pallets, never standing under a raised pallet stack, inspecting pallets before use, and immediately removing damaged pallets from service. We can provide basic safety guidelines documentation for your team upon request. Many workplace pallet injuries are preventable with proper training and awareness.